Refund & Returns Policy

1 Overview & Consumer Protection Act Guarantees

At Trinity Solar Hub, we prioritize quality, authenticity, and legal compliance. All equipment sold through our store—including cold press slow juicers, grain mills, red light therapy panels, hybrid solar inverters, lithium batteries, and JoJo water tanks—is backed by statutory consumer guarantees under the South African Consumer Protection Act, No. 68 of 2008 (CPA).

This policy details your exact rights for cool-off returns, statutory defect claims, damage in transit, and technical equipment return protocols.

2 7-Day Unopened Cool-Off Return Window

Under CPA Section 20, you are entitled to cancel a transaction and return an item within 7 calendar days of receiving delivery, subject to the following criteria:

• Condition: The product must be strictly unused, undamaged, uninstalled, and in its original pristine factory packaging.
• Completeness: All bundled accessories, power cables, remote controls, user manuals, and physical warranty certificates must be returned intact.
• Courier Costs: For "change-of-mind" or cool-off returns, the customer is responsible for the direct courier freight return cost to our Mossel Bay logistics facility.

3 6-Month Statutory Defect Warranty (CPA Sections 55 & 56)

Every product sold by Trinity Solar Hub carries an automatic 6-Month Statutory Warranty against manufacturing defects or material failures under CPA Section 56:

4 Special Rules for Solar, Electrical & Inverter Installations

Solar inverters, lithium battery banks, grid-tied kits, and Daikin air conditioners are sophisticated electrical equipment subject to South African electrical installation standards (SANS 10142-1):

• Qualified Installation Requirement: All solar inverters, high-voltage lithium batteries, and air conditioners must be installed by a qualified, registered electrician or accredited solar technician holding a valid Electrical Certificate of Compliance (COC).
• Exclusion of Coverage for Improper Wiring: Damage caused by improper wiring, reverse polarity, lightning surges, grid spikes, physical dropping, or uncertified installations is **not covered** under statutory warranty.
• Warranty Assessment Protocol: Returned electrical items undergo bench testing at accredited regional service centers before replacement or refund approval.

5 Damaged or Defective Items on Delivery

In the event that an item arrives damaged during courier transport:

• Notification Window: You must notify our team via WhatsApp (`069 962 1275`) or email (`sales@trinitysolarhub.co.za`) within **48 hours of delivery**.
• Evidence Required: Provide clear photos or short video clip showing the damaged outer box, shipping label, and damaged product.
• Instant Resolution: We will collect the damaged package at our cost and immediately dispatch a brand-new replacement item or issue a full refund upon verification.

6 Direct EFT Refund Processing Timelines

Approved refunds are paid strictly via **Direct Bank EFT Transfer** directly into the customer's verified South African bank account within **3 to 5 business days** following product inspection at our hub.

7 Step-by-Step Return Submission & Return Hub Address

To initiate a return or warranty claim, please contact our support team prior to dispatching any package: